If run into any problem before you can even see FlashMoto control panel loading interface, please check this page to find a solution. Typical symptoms are described here together with probable ways of correction.

The page is blank or you see a “Server encountered internal error” message:

1. Check if there is an .htaccess file in your site's base folder. If there is one, rename it (eg. ~htaccess) and try loading the site again.

2. Check if “logs” subfolder under your site's “admin” folder has its permissions set to drwxrwxrwx (CHMOD 777)

3. Some servers don't allow running PHP files with random permissions. The only allowed set of permissions is 755, so please open your FTP browser and change permissions of all files with .php extension to -rwxr-xr-x (CHMOD 777) (these files can be found in following folders: root folder, /admin, /admin/actions, /admin/config, /admin/libs/Moto)

4. Navigate to /admin/logs folder and open moto.log or php_error.log files. If you see any error records there, try finding description of the error on this page and taking appropriate actions.

5. If none of above actions helps, please submit a ticket describing your problem at http://support.flashmoto.com/

Errors like “Unable to read 2680 bytes” or “Please re-upload files in binary mode”

1. Upload your files again checking your FTP file transfer software to be set to upload files in binary mode. You can find instructions on setting binary mode in different FTP apps in Appendix 1.

You see “Error while checking admin/gateway.php” message

1. Check if “logs” subfolder under your site's “admin” folder has its permissions set to drwxrwxrwx (CHMOD 777)

2. Some servers don't allow running PHP files with random permissions. The only allowed set of permissions is 755, so please open your FTP browser and change permissions of all files with .php extension to -rwxr-xr-x (CHMOD 777) (these files can be found in following folders: root folder, /admin, /admin/actions, /admin/config, /admin/libs/Moto)

3. Check logs for further clues.

4. Try removing /admin/actions/precheck.php file as it can work incorrectly if domain name has not propagated properly yet.

5. If none of above actions helps, please submit a ticket describing your problem at http://support.flashmoto.com/

You see “SAFE MODE Restriction in effect” message

1. Please create and .htaccess file with following contents in your site's root directory or add these lines to your existing .htaccess file:

<IfModule mod_security.c>
<Files *.php>
SecFilterEngine Off
SecFilterScanPOST Off
</Files>
</IfModule>

2. If above actions didn't help, please submit a ticket describing your problem at http://support.flashmoto.com/

You see "Fatal error: Incompatible file format: The encoded file has format major ID 3, whereas the Optimizer expects 2" message

1. Please check your php info (can be found at http:///admin/actions/php_info.php). Zend Optimizer version should be stated there together with all other Zend product versions. A minimal requirement for FlashMoto is Zend Optimizer version 3.3.0, prior versions will not let FlashMoto work correctly.

You see “Instance of "DOMDocument" can not be created.” error message:

1. Seems like PHP on your hosting is running with “--disable-dom” key that prevents FlashMoto from accessing DOM extension. Please contact your hosting provider and ask them to enable DOM PHP extension as it is required for FlashMoto to run.

So, you've got your control panel running, you see a dotted background with a window on the center, showing you the loading state. And suddenly loading stops and you're facing an error message! Or you've completed control panel setup and suddenly see an error report. In this section you will find how to fix most common errors that happen during this stage.

You see “Error while saving configuration” or “Error while saving path configuration” message

1. Please open your FTP client and check if file /admin/gateway.php exists on your site. If it does, please make sure its permissions are set to -rwxr-xr-x (CHMOD 755) as some servers don't allow running PHP files with random permissions.

2. Please see your log files in /admin/logs for error descriptions and try finding corresponding error messages here or on similar pages.

3. If none of above actions helps, please submit a ticket describing your problem at http://support.flashmoto.com/

You encounter “Error while loading structure”, “Error while loading fonts” or “Error while loading content” message

1. Please upload your files again checking your FTP file transfer software to be set to upload files in binary mode. You can find instructions on setting binary mode in different FTP apps on our support page: “Setting binary transfer mode”

2. Please see your log files in /admin/logs for error descriptions and try finding corresponding error messages here or on similar pages.

3. If none of above actions helps, please submit a ticket describing your problem at http://support.flashmoto.com/

You see a strange “SERVERTEST_FILE_IOERROR” error

1. Seems like you're missing some of required files. Please upload your files again and be sure to do it in binary transfer mode (see “Setting binary transfer mode” for further info)

2. If none of above actions helps, please submit a ticket describing your problem at http://support.flashmoto.com/

Sometimes you can encounter an error while working with your control panel. It may be an error window, CMS refusing to do something or doing something the wrong way. In this case, please check this section for possible solutions.

Error 500 or Error #2038 while uploading media (images, fonts, videos etc.)

1. Please make sure that following folders and files have their permissions set to CHMOD 777 (drwxrwxrwx for folders and -rwxrwxrwx for files):
/admin/actions/
/admin/data/users.xml
/admin/logs/
/admin/xml/
/admin/config.xml
/fonts/
/images/
/media/
/music/
/xml/
/xml/
/config.xml

Also check the following files to have CHMOD 755 (-rwxr-xr-x) permissions:
/admin/actions/upload_media.php
/admin/actions/upload_fonts.php
/admin/gateway.php

2. Please create and .htaccess file with following contents in your site's root directory or add these lines to your existing .htaccess file:

<IfModule mod_security.c>
<Files *.php>
SecFilterEngine Off
SecFilterScanPOST Off
</Files>
</IfModule>

3. Sometimes web server or PHP's mod_security doesn't allow the “Shockwave Flash” browser, that is used for uploading files. Please try contacting your hosting provider and asking them to allow POST method for “User-Agent: Shockwave Flash”

4. If none of above actions helps, please submit a ticket describing your problem at http://support.flashmoto.com/

“File size too big” error while uploading media (images, fonts, videos etc.)

1. Seems like your hosting provider doesn't allow uploading big files. Please contact your hosting provider asking them to increase upload file size for you. However you can try creating a php.ini (or php5.ini) file with following contents and uploading it to /admin/actions folder:
upload_max_filesize = 30M
post_max_size = 30M

Website menus never save after editing or mess the order.

1. Please submit a ticket describing your problem at http://support.flashmoto.com/

“Error while loading language data” when trying to edit any module (player, gallery etc.)

1. It's possible that modules simply can't gain access to Zend Optimizer module you've installed. In such case you should copy your php.ini (or php5.ini) file to all module directories.

2. If above action didn't help, please submit a ticket describing your problem at http://support.flashmoto.com/

Bold or italic system font doesn't work

1. Such a case is possible if you've uploaded a converted font with the same name as system one (eg. Arial). Deleting this custom font should fix the issue.

Sometimes you can encounter an error while working with your control panel. It may be en error window, CMS refusing to do something or doing something the wrong way. In this case, please check this section for possible solutions.

Site doesn't pass Google Webmaster Tools verification or is not shown after metatag insertion

1. The most possible cause of this error is that you've entered incorrect data to your 'metatag' field. You should enter only provided code, not full tag contents (eg. I176DUT8H8qtO8dJIF4G8rn3T8yRKvsFosRMbh5kDWg in )

2. If above action didn't help, please submit a ticket describing your problem at http://support.flashmoto.com/

Strange symbols appear after inserting Google analytics code

1. The most possible cause of this error is that you've entered incorrect data to your google analytics id field. You should enter only provided identifier (something like UA-xxxxxxx), not full script contents.

Search engines never index pages of the site

1. Please check if provided .htaccess file is present in your site's root directory.

2. Verify your site with Google Webmaster Tools

3. Enter keywords and descriptions for all your pages

4. Check if there are other sites linking to your site

5. Please refer to our SEO tutorial for more information.